Be Our Guest
Reservations
To ensure availability for your desired appointment time, we recommend scheduling in advance. As a courtesy to our guests, we attempt to send out reminders of appointments via phone, email and text if you have opted in to this service. If you choose to not opt-in you will not receive reminders. Should the appointment reminder system fail for any reason, and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.
Please notify your treatment provider of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.
All services require a valid credit card to guarantee the reservation, so please have your credit card ready when booking. You will not be billed unless you no show the appointment or cancel with less than 24 hours notice. Specific treatments require a deposit.
First Visit: To allow ample time to check in and complete any outstanding paperwork, please arrive at least 15 minutes prior to your scheduled appointment.
It is always recommended to schedule your next appointment prior to leaving so that you have the best chance of getting your desired appointment time.
Cancelation Policy
Your treatment time is reserved for you. We understand that you may have to occasionally cancel or reschedule an appointment with us. We value your business and request that you respect the scheduling policies as outlined here.
If an unforeseen circumstance, illness, or emergency arises no fees will be applied.
As a courtesy to our guests and team, it is company policy for all guests to give at least 24 hours notice of cancellation by phone. Any cancellations wins given with less than 24 hours advance notice are subject to a cancellation fee amounting to the full cost of the service.
The time of our guests and team is valuable and thus we have implemented this policy for a reason. This courtesy allows us to compensate our employees for their time and maintains a higher availability of our time for you as well a others. When you miss an appointment with us, we not only lose your business, but also the potential business of other guests who could have scheduled and appointment for the same time. Additionally, at times our staff functions on an “on call” status and may have travelled to the Med Spa specifically for your treatment.
Refunds
All services are final sale. We do not offer refunds on services rendered, even if you are not happy with the results of the treatment. We do not offer cash refunds on purchased products. However, products may be returned for in-store credit within 14 days from the date of purchase with a receipt when there is a documented allergic reaction to the product. Defective products (e.g. a broken cap) may be exchanged within 14 days of purchase for the same product only, with a receipt.
Payments
We do not bill insurance. Payment for all individual treatments is due the day of treatment unless other arrangements are discussed. All Packages must be paid in full prior to the time of first treatment. All prices are subject to change without notice.
We offer financing plans through Cherry. We do not accept checks. We conveniently accept cash, Ignite Med Spa & Wellness Gift Cards, Visa, Mastercard, Discover, and American Express. A Health Savings Account (HSA) may be used for weight loss and functional health services.